Returns & Exchanges

At Furniture World, we want you to love your home, which is why we offer a 30-day return window for all items in original condition. Please note that custom upholstery and final sale items are not eligible for return unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team with your order number and photos of the item to start the return process.

• 2.
  Receive Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.

• 3.
  Schedule Pickup or Shipping

  For small decor, use our prepaid label; for large furniture pieces, we will coordinate a professional freight pickup from your residence.

• 4.
  Inspection and Refund

  Once the item reaches our warehouse and passes quality inspection, your refund will be processed to your original payment method within 7-10 business days.